Welcome to the www.fajasvelvet.com website; By accessing and using the website www.fajasvelvet.com you accept that you are subject to the Terms and Conditions, and all applicable laws will govern and be interpreted in accordance with Colombian law.

Legal terms INVERSIONES SILCE SAS

By entering, reviewing and purchasing on this website, the user agrees to read the rules that govern the terms and conditions of use, and also agrees to respect the privacy policies; By accessing the site www.fajasvelvet.com, you are accepting these rules. If you don’t agree, please don’t use it.

INVERSIONES SILCE SAS may make changes to the website, update or change the terms and conditions at any time without prior notice, for this reason we recommend reading this section whenever you use the site.
Inversiones Silce S.A.S is not responsible for damages or losses arising from the misuse of the information on the website, since the user understands and accepts that access to this tool, as well as the use that may be made of the services and information contained therein, are the sole responsibility of the user who performs them.

We warn our clients and users that some of the texts contained in the page, links and/or information included in it may not be true or up to date or have been received or informed by third parties about which Inversiones Silce S.A.S has no control. For this reason, Inversiones Silce S.A.S will not be liable for errors or omissions related to information that is not its authorship, nor for any damages or losses that may be caused as a result of the use of said information.
We try and put our best effort to ensure that access to this page is safe and that your personal information is protected; In any case, we cannot be held responsible for viruses, delays in operation or transmission, technological errors, manipulation by unauthorized third parties, any event of invasion or technological manipulation or any other error in the operation of the web page.
Every transaction is subject to subsequent verification by our company and confirmation by the user, and it is subject to a condition of termination when any of the aforementioned situations occurs.
Inversiones Silce S.A.S is able to reject purchases made by the client, either partially or totally, of any offer that is presented on the page. In such a case, Inversiones Silce S.A.S will recognize the client the money that corresponds to the value of the rejected transaction.

In addition, it should be noted that, although this is a secure site, it is not free of errors and consequently the general information, as well as the characteristics of the advertised products and prices, may vary due to human or technological errors, manipulation by third parties. unauthorized, virus or any event of invasion or technological manipulation.

Pricing Policy

At www.fajasvelvet.com, we are committed to offering the best experience, comfort, service and availability of products online and at promotional prices. The merchandise offered online at www.fajasvelvet.com usually has the same price as the merchandise offered in our physical store, although in some cases, there may be differences.

Colors

We have made an effort to show the colors of the garments, girdles, and other products as close to reality as possible. Despite this, the colors that appear on the screen may be subject to variations depending on the quality of your computer monitor. In this sense, Inversiones Silce S.A.S cannot guarantee that the colors that appear on your monitor are faithful to reality.

Typographical Errors

As previously mentioned, prices may vary due to human or technological errors, manipulation by unauthorized third parties, viruses or any event of invasion or technological manipulation. In the event that a product appears with an incorrect price due to one of the aforementioned errors or due to a typographical error or system error, fajasvelvet.com will have the right to deny or cancel any order placed for said products. If you have already made the payment and your order is cancelled, velvet.com will contact you to refund the money for the canceled amount. You can also contact our customer service line +57 318 350 41 96

Intellectual Property Rights

The intellectual property rights of the page are the property of Inversiones Silce S.A.S. The total or partial disclosure, reproduction, distribution or public communication of any part of the content of this website is strictly prohibited without the prior written authorization of Inversiones Silce S.A.S.
The content and/or information, documents (images, videos, tools, graphics), brands, names, logos and other material found on this website are the exclusive property of Inversiones Silce S.A.S, the use of the information contained in This only corresponds to Inversiones Silce S.A.S or to third parties expressly authorized to do so. Therefore, its use is exclusively limited to personal review, purchase and consultation purposes.

Authorized Use

The website may be used to review, purchase and consult imported and/or national products that Inversiones Silce S.A.S will have available for delivery to users, as well as information on the uses and characteristics of the products and services offered, which are designed for user information purposes only.

Restrictions on use

The information published on our website may not be subject to commercialization, distribution, copying or modification. All content on the fajasvelvet.com site including, for example, logo, Slogan, Illustrations and graphics is intended for the personal, non-commercial use of the users of this site.
Access to accounts or confidential information of users is not authorized, as well as the violation of the network and/or servers or any other act that threatens the security of transactions and the web page
The information that the user registers must be true and complete; Any act of impersonation and/or incorrect information that does not correspond to the natural or legal person that makes use of the website is prohibited.

Use of the site.

Harassment in any way or form of the site, including through email and chat or by obscene or abusive language is strictly prohibited.
Identity theft is prohibited, including for managers or licensed employees, the host, or representative of Inversiones Silce S.A.S, as well as for other members or visitors.

You may not upload, distribute or otherwise publish through this site any content that is defamatory, libelous, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or in any other way that could constitute or encourage a criminal offence, violate the rights of any party or that may otherwise give rise to civil liability or violate any law.
Commercial content to solicit others to join or become a member of any other commercial online service or organization is prohibited.

Registration and Password

It will be a necessary requirement for the acquisition of products and services offered on this site, the acceptance of these conditions and the registration by the user, with definition of an access code. For this purpose, these Terms and Conditions will be understood as known and accepted by the fact of their acceptance through their expression of will through a “click” in the respective box.
The registration of each user will be verified by completing and subscribing the form found on the site and its subsequent submission, which is done automatically by clicking on the respective element.

Once registered, the user will have a name and password or definitive key that will allow personalized, confidential and secure access to fajasvelvet.com Likewise, they will have the possibility, under their sole responsibility, to change the access code, for which they must hold to the procedure established in the respective site.

The user is fully responsible for maintaining the confidentiality of his secret password registered on this website, through which he can make purchases, request services and obtain information. Said password is for personal use and its delivery to third parties does not involve the responsibility of Inversiones Silce S.A.S., nor of the related companies in case of improper use.

User Information

To make online payments we ask for personal and confidential information from our customers. We collect data such as your name, ID #, email and address. This information will be for the exclusive use of Inversiones Silce S.A.S and will not be disclosed to third parties, except for the information required by www.Payulatam.com for the purpose of processing electronic payment transactions.

For security reasons, the information about your means of payment is not requested directly and remains private between you and our provider of the electronic payment system Payu Latam.

Inversiones Silce S.A.S has the possibility of obtaining magnetic records in order to have proof of the operations and/or transactions carried out by the user. Likewise, it may request from the consumer the data that is essential and/or necessary for the proper functioning of the commercial operation.

Capture of user information when using the Site

During your visit to our Site, it may capture information regarding specific activities of a particular user, generating reports that allow us to see the activity consolidated by user. We use “cookies” to track your “shopping cart” and we use “cookies” to send you specific information regarding your interests.

Additional information included by users

The data referred to in these terms and conditions will be used to validate purchase orders, improve the work of information and marketing of products and services provided by companies. They can only be delivered to affiliated companies or companies related to Inversiones Silce S.A.S, in no case will they be transferred to third parties. Said delivery will be revocable by the user.

Added to this, the buyer of a product will have the possibility of including comments or reviews of the article, for this they must identify themselves.
Inversiones Silce S.A.S is not responsible for the content, objectivity or expressions used by users in said comments, without prejudice to the fact that they may be removed from the page if they are offensive, denigrating or discriminatory.

User Rights

The user will enjoy all the rights recognized by the Colombian legislation on Consumer Protection and Protection of Personal Data, for this reason, you can file your requests, complaints, claims and suggestions (PQR) through the different tools and communication mechanisms. established by the page.
Likewise, the user may also present them in person at our physical point of sale located at the address carrera 56 N 46 – 49 office 1107 in the city of Medellín – Colombia.

Improvement of the contract

The products and prices included in this page are aimed at the general public as indeterminate persons and therefore a confirmation and acceptance from us of your purchase order and the payment made will always be necessary, at which time the corresponding invoice will be issued and The sales contract between the user and Inversiones Silce S.A.S – will be understood as perfected. The user accordingly authorizes.
In this order of ideas, Inversiones Silce S.A.S will be obliged to deliver the product purchased through this website once the user receives an email confirming that the payment of the products was successful.
, the value of the purchase is totaled with transportation costs.
Inversiones Silce S.A.S may refuse to accept orders that must be delivered outside the coverage area or Colombian territory.

Security

When placing an order with us, we want you to feel confident that your personal information and credit card details are completely secure. At fajasvelvet.com, in order to provide maximum security to the payment system, we use “secure payment” systems from leading financial institutions in electronic commerce. In this sense, the confidential payment data is transmitted directly and encrypted to the corresponding financial institution.
Seeking security in transactions, users are expressly prohibited from sharing their password or key with third parties; since said information is for the exclusive use of the user and cannot be used for unauthorized purposes.
Your data will be kept strictly confidential
fajasvelvet.com uses a security system called SSL (Secure Socket Layer), which is currently the standard used by the most important companies in the world to carry out secure electronic transactions, which means that all your personal information cannot be read or captured. by third parties as it travels over the network.

Links to third parties and links to other sites

Inversiones Silce S.A.S can choose several third-party websites to access from them. However, even if the third party was engaged by Inversiones Silce S.A.S, we do not have any control over these sites, which may have privacy and data collection practices that are different and independent from ours. Inversiones Silce S.A.S has no responsibility or liability for these policies or actions of third parties, and is not responsible for the privacy practices or the content of such websites.
This Site may contain “links” to other sites. Inversiones Silce S.A.S is not responsible for the security or privacy practices, or the content of those sites. Likewise, Inversiones Silce S.A.S does not endorse any product or service offered on said sites. In the same way, Inversiones Silce is governed by the Personal Data Protection Policy, therefore, the policies of sites that derive traffic to Inversiones Silce do not apply.

Shipping Policies

fajasvelvet.com, our commitment is to comply with the delivery times, therefore, if the day your order arrives you are not present to receive it, the carrier will be authorized to leave it at the gate of the indicated address. We know how important it is to you and that you would not like to wait until the next opportunity to receive it.
At Inversiones Silce we want to guarantee that your order is delivered within the agreed time. If we need to contact you to notify you of any news about the order and in the course of a month we cannot find you, we will proceed with the refund of the money. If the payment was made by credit card, PayU is requested. reversal of payment, if it was with a debit card we will send a voucher for the value of your purchase to your personal email.
In our online store we want to deliver your order in the shortest possible time, that is why our delivery promise is in the cities of Bogotá, Medellín, Cali, Barranquilla, Cartagena, Bucaramanga and Cúcuta in 5 to 7 business days. For intermediate cities in the country from 7 to 10 business days, and for the rest of towns, between 10 and 15 business days.

During promotional events such as Cyber Monday, Cyber Monday, Black Weekend, Black Friday, sales, discount days, days without VAT, among others, the delivery time in any city in the country can be extended up to 15 business days.

Sometimes there are news that prevent us from fulfilling our promise, however, we want to guarantee that this time will not exceed the 30-day period granted by the Consumer Statute for the delivery of your purchase.
The sale will be subject to inventory availability. If, when the product is listed, it is not available, Inversiones Silce will contact the client to resolve the situation.

Shipping charges and taxes

The client must assume the transportation costs of the products purchased and the payment of the taxes that may apply due to their purchase; In any case, the value of the transport will be informed at the time of generating the purchase order, clarifying that said charge may vary according to the city where the dispatch must be made and will be definitively informed in the order acceptance email. of purchase and notification of successful payment.

Reversal of a payment

The reversal of payment consists of the power enshrined in the Consumer Statute that consumers have to reverse the payments they have made through electronic commerce mechanisms such as the Internet, PSE, Call Center or any other telesales or virtual store mechanism, and that They had used a credit card, debit card or any other electronic payment instrument to make the payment.
Cases in which payment reversal applies.
• When the consumer is subject to fraud.
• When it corresponds to an unsolicited operation.
• When the purchased product is not received within 30 calendar days following the purchase.
• When the delivered product does not correspond to what was requested, does not comply with the inherent characteristics or those attributed by the information provided about it.
• When the delivered product is defective.
Keep in mind to request the reversal of the payment the revision of the retraction policy.